AI automation agency for service businesses
Every enquiry answered instantly, day or night, and followed up until it books. AI lead nurturing turns more of the leads you already pay for into customers. We build it into your CRM for service businesses across Australia, from our base in Burleigh Heads on the Gold Coast.
Start with the work that pays
You know you should be using AI. You just don’t have a spare week to work out where.
We start with the jobs that pay back first: AI chat that answers and qualifies enquiries, follow-up that goes out the moment a lead arrives, and admin your team no longer does by hand. We run KOA’s own operations this way, so you get what we’ve already proven.
What our AI automation builds
AI website chat
AI chat on your website that answers questions and qualifies enquiries
Instant replies
An instant reply to every new enquiry, day or night
Follow-up until it books
Follow-up that runs until the lead books a call
Online booking
Online booking with automated reminders
Google review requests
Google review requests when you mark a job won
Admin, handled
Admin: routing enquiries, tagging contacts, building the reports
Stronger with your ads and CRM
AI follow-up is only as good as the enquiries feeding it. Because we also run ads and CRM, the right enquiries come in, get answered while they’re still keen, and land in one pipeline you can see.
This is right for you if
Enquiries wait hours or days for a reply
You or your team retype the same answers every week
Leads go cold because follow-up depends on someone remembering
You want AI doing real work in your business, not another tool to learn
How we work
Research
Research how your business runs.
Plan
Build a plan around the jobs that pay back first.
Create and test
Create and test the automations.
Optimise and report
Optimise and report, every month.
Curious what AI could take off your plate?
Generate consistent leads for your business
Frequently asked questions
What does an AI automation agency do?
An AI automation agency finds the repetitive work in your business and builds AI and automation to do it, then keeps it running. At KOA that means AI chat, instant enquiry replies, lead follow-up and admin workflows, built into your CRM.
Can AI follow up my leads for me?
Yes. When an enquiry comes in, it gets an instant reply, then follow-up by email and SMS until the lead books a call. AI chat on your website answers questions and qualifies the enquiry day or night, and books the good ones straight into your calendar.
What is the difference between business automation and AI automation?
Business automation follows fixed rules, like sending a reminder the day before a booking. AI automation handles the parts that need judgement, like answering a customer’s question or deciding whether an enquiry is a good fit. Most businesses need both, and we build them together.
Will AI replace my team?
No. AI takes the repetitive work, the retyping and the chasing, so your team spends its time on the jobs that need a person.
How much does AI automation cost?
We scope it on a call, because the cost depends on what you automate and the systems you already use. A simple place to start is automated follow-up on a KOA Lead Connector Grow or Scale plan, then build from there.
Do you work with businesses outside the Gold Coast?
Yes. We’re based in Burleigh Heads and build AI automation for service businesses Australia wide. Everything is set up remotely.
Which tools do you use?
Go High Level is the base for most of our builds, because enquiries, follow-up, booking and reporting already live there. We connect it to your website, your ad accounts and your calendar.
What our clients say
“KOA has become a trusted extension of our team, providing valuable insights and a genuine commitment to our success. We appreciate the professionalism, expertise, and support they bring and would confidently recommend KOA to any business looking to improve its digital marketing performance.”
